Shipping Information
Your satisfaction is very important to us. We’d love to hear from you! If you have any questions, comments or suggestions, please visit our Contact Us page.
Delivery Information

All of our products are delivered in a reusable insulated cooler packed with either dry ice or gel packs. This packaging combination will ensure every order arrives cool and in excellent condition. Shipping price varies on weight and destination so as you finalize your order the appropriate shipping charge will be applied. All of our orders are shipped overnight for your convenience as well as to guarantee freshness. We are not able to deliver to P.O. Boxes

Frozen Fish Packed
If for any reason you are not 100% satisfied with our product, You can email us at We will do everything in our power to fix your order and in the event that this is not possible, we will offer you a full refund. If you contact us about an issue with your order, please include as much information as possible, including pictures in the case of a product quality issue. Pictures are required in case of packaging issues. Please make sure your address is correct and clear. Incomplete or inaccurate addresses will result in shipping and delivery delays. Please note that orders delayed due to incomplete or inaccurate addresses will not be eligible for refunds or exchanges.
crazy fish boxes
Late, Lost or Damaged Merchandise

Late, lost, or damaged orders must be reported to Customer Service at within the next business day after your order is received (or scheduled for delivery) in order to apply our 100% Guarantee Policy.

Customer Service Hours (Eastern Time):
Weekdays 7:00am to 4:00pm
Saturday and Sunday Close

We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement.

** The food should arrive frozen or partially frozen with ice crystals still visible or at least refrigerator cold—below 40 °F as measured with a food thermometer.